Frequently Asked Questions
Everything you need to know about your Dip beauty experience.
Are Dip products suitable for sensitive skin?
Yes, all our formulas are dermatologist-tested and crafted with clean, non-irritating ingredients specifically chosen to be gentle on sensitive skin types.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided it is in its original packaging.
Are your beauty products cruelty-free?
Absolutely. Dip is committed to ethical beauty; we never test our products on animals and we ensure all our suppliers adhere to the same standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
Do you offer international shipping?
Currently, we ship to the US, Canada, and the UK. We are working hard to expand our global reach to more countries in the near future.